When to see a GP

Many cases of dry skin improve with regular emollient use and gentle care. But sometimes, dryness can be a sign of an underlying condition that needs medical advice. If you have any doubts about your skin condition you can always call the NHS helpline on 111. However, if you experience any of the below issues we would recommend contacting a healthcare professional.

Signs to look out for

• Persistent itching, redness, or cracking despite daily moisturising
• Oozing, crusting, or signs of infection (yellow scabs, pain, swelling)
• Skin that bleeds easily or becomes thickened over time
• Sudden widespread rash or patches of scaling

If you have eczema, psoriasis, or dermatitis

• Flare-ups that don't respond to emollients alone may need prescription products
• Your GP can recommend topical steroids, antibiotics, or other treatments
• Regular check-ups help tailor your care as your condition changes

When children are affected

• Babies with persistent dry, red, or weeping skin should be seen promptly
• A GP or health visitor can confirm whether it's eczema or another cause
• Continue gentle cleansing and emollient use while awaiting advice

What your GP can do

• Check for allergies, infections, or lifestyle triggers
• Recommend suitable medical emollients or treatment plans
• Offer guidance on routine maintenance between flare-ups

Caring for Children’s Skin – discover how to protect delicate young skin.